Open Position:
Closed Position:
Director of Technical Services

Help build the future of open access networks

This position closed on

General Info

Remote (U.S. Only)
Full Time
Technical Services
Reports to:
VP Network Construction & Operations
Salary Range:

General Description

At Underline, we are driven by a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure. We work with communities across the United States to design, finance, and construct open-access fiber-optic networks. We believe these networks are the essential foundation for ultra-fast access to information, a competitive market for content and services, job formation and reskilling for workers, distributed healthcare services, new wireless solutions, and resilient modern infrastructure including responsible energy creation.

We’re looking for a full-time Director of Technical Services to join the Community Networks team. This team is focused on launching the projects to build, light, and operate open access community networks across the U.S. The Community Networks team also performs detailed engineering, construction, and costs analysis of each market, and works closely with community leadership to determine the most future-ready deployment for their infrastructure needs.

Does this sound like you?

  • You are hungry, humble, and curious
  • You are an intrinsic self-starter and enjoy taking on new challenges
  • You want to be part of the early stages of a company where everything you build matters
  • You want a highly collaborative environment, comprised of diverse subject matter experts in networking, data center infrastructure, software development, and design
  • You care about building critical intelligent infrastructure to support community vitality and resilience

What you'd be doing:

  • Collaborate with key stakeholders to develop a Processes & Procedures Manual to standardize the installation of the Inside and Outside fiber network to include the construction, installation, and maintenance of the network. This is to include a Quality Assurance program that provides accountability, visibility and resolution to craft, material or any other non-conforming issues associated with the network construction, installation or maintenance. 
  • Direct continuous collaboration and cross-channel communications between the ISP and OSP team members to ensure seamless operations and implement best practices, MOP’s, and tools relating to network construction, activation and maintenance. Collaborate and coordinate the installation of cabling infrastructure, including cabinet power, circuits, data cabling, and electrical infrastructure.
  • Provide an active role collaborating in the development of streamlined, automated and scalable E&C/ISP/NOC workflows and/or management software tools between various internal and external stakeholders to ensure proper planning, tracking, reporting and resolutions with regards to the delivery of network build and/or service. This includes the development of an E&C scorecard with performance metrics to meet strategic goals and formulate reports concerning work progress, cost allocation, and scheduling. 
  • Initiate communication and collaboration with peers, customers, vendors, and stakeholders on an ongoing basis to achieve objectives, meet deliverables to reduce network Cap/OpEx.
  • Serve as an escalation point and solution provider for key challenges pertaining to OSP/ISP wiring and network activation, splicing, testing and/or Inside Plant Wiring with accountability for the resolution of related issues.
  • Contribute to future network architecture that supports current and new service offerings while ensuring the network can scale to support growth and expansion. Continuously evaluate trends and competitors in order to collaborate with Underline stakeholders in the development of value-added service offerings, scope, pricing, and quality management initiatives.
  • Implement process and procedures for fiber verification, mapping activities, maintain records of fiber splicing and topography. Perform a routine inspection of OSP networks, QC of construction prints and splicing sheets submitted by outside contractors and other sources.
  • Develop mitigation and restoration procedures for emergency conditions such as fiber damage, power failures, and other network failures.

Experience we require:

Bonus points:

Hiring Manager

Lance Addison
VP Network Construction & Operations

Unsure about applying?

Confidence can sometimes hold us back from applying for a job. But here’s the thing: there's no such thing as a 'perfect' candidate. Underline is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

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