Underline starts with our people.

At Underline, we've rapidly built a culture around ownership, trust, community, and innovation. Underline is dedicated to cultivating a growth environment where people feel valued, work with a purpose of mission, are personally rewarded, and are professionally challenged.

Are you ready to join this team and transform American communities?

Underline was founded in 2019 with a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure in a socially equitable manner. We work with American communities to design, finance, and construct open access fiber-optic networks. These networks are critical to secure internet access that’s fast, affordable, and fair. As open access networks, this infrastructure is also the essential foundation for distributed healthcare services, new wireless solutions, and resilient infrastructure including modernized water systems and responsible energy creation. Our first two projects are in Colorado Springs and Fountain, Colorado.

The Millimeter Wave Field Technician Lead will provide leadership and guidance to a team of Residential Field Technicians.

Spend your time helping us connect America, one community at a time.

• You enjoy working as part of a collaborative team
• You have excellent verbal and written communication skills
• You are detail-oriented and able to juggle and execute on multiple tasks and projects in sometimes a nebulous and fluid work environment 
• You have an entrepreneurial spirit—you have no problem getting your hands dirty and have an intense ability to learn quickly and from others
• You are a true believer in the social, economic, and environmental benefits of bringing intelligent infrastructure to communities across the country

Installation and Maintenance Oversight:

• Oversee the installation and setup of wireless internet equipment at residential locations
• Ensure proper configuration and functionality of network equipment through regular quality checks
• Monitor maintenance activities, conduct inspections, and address any issues or escalations
• Review documentation and reports to ensure accuracy and compliance with standards

Troubleshooting and Issue Resolution:

• Provide technical guidance and support to field technicians to resolve complex network issues
• Collaborate with the team to troubleshoot and diagnose customer service calls and inquiries
• Ensure timely and effective resolution of technical problems to maintain high customer satisfaction

Process Improvement and Quality Assurance:

• Continuously evaluate operational processes and identify opportunities for improvement
• Develop and implement best practices and standard operating procedures for the team
• Conduct regular quality assurance checks to maintain service level agreements (SLAs) and customer satisfaction
• Monitor key performance indicators (KPIs) and implement corrective actions as needed

Collaboration and Communication:

• Collaborate with cross-functional teams, including customer support and network engineering, to address technical issues and enhance service offerings
• Communicate effectively with internal stakeholders and provide regular updates on team performance and operational metrics
• Foster effective communication channels between the team and other departments to streamline operations.

Team Management and Leadership:

• Set performance objectives, provide regular feedback, and conduct performance evaluations
• Foster a positive work environment that promotes teamwork, collaboration, and employee growth
• Coordinate work schedules, assignments, and resources to ensure efficient operations

• 4+ years of experience in operational support in mmWave or related RF fields
• 2+ years Installation and Repair of mmWave equipment or similar RF gear, transport and residential
• Experience reading and understanding engineering prints