Open Position:
Closed Position:
Technical Services Technician

Help us transform communities through intelligent infrastructure

This position closed on

General Info

Colorado Springs, CO
Full Time
Underline El Paso LLC
Underline El Paso LLC
Reports to:
National Director, Technical Services


Salary Range:
$60k-80k depending on experience
Medical, Dental, Vision, Life Insurance, Disability Insurance, Paid Family Leave, and 401k.
*In compliance with Colorado's Equal Pay for Equal Work Act the salary for this role is listed. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.
*Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.

About Underline

Underline starts with our people.

At Underline, we've rapidly built a culture around ownership, trust, community, and innovation. Underline is dedicated to cultivating a growth environment where people feel valued, work with a purpose of mission, are personally rewarded, and are professionally challenged.

Are you ready to join this team and transform American communities?

Underline was founded in 2019 with a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure in a socially equitable manner. We work with American communities to design, finance, and construct open access fiber-optic networks. These networks are critical to secure internet access that’s fast, affordable, and fair. As open access networks, this infrastructure is also the essential foundation for distributed healthcare services, new wireless solutions, and resilient infrastructure including modernized water systems and responsible energy creation. Our first two projects are in Colorado Springs and Fountain, Colorado.

About this Position

You will utilize your previous experience in OSP and ISP operations to support network operations. This position will perform fiber optic splicing and testing, MDF and IDF installations, QC operations for network installations, preventative maintenance efforts on critical infrastructure and network elements, and respond to emergency situations. 

This is a full time position with potential requirements for after hours support—both proactive and reactive based on needs.

Spend your time helping us connect America, one community at a time.

Does this sound like you?

  • You have a positive, “can-do” attitude and customer-focused approach that will enable you to deal with challenging situations with urgency, integrity, empathy, and sincerity
  • You enjoy working as part of a collaborative team
  • You have excellent verbal and written communication skills
  • You are detail-oriented and able to juggle and execute on multiple tasks and projects in sometimes a nebulous and fluid work environment 
  • You have an entrepreneurial spirit—you have no problem getting your hands dirty and have an intense ability to learn quickly and from others
  • You are a true believer in the social, economic, and environmental benefits of bringing intelligent infrastructure to communities across the country

What you'd be doing:

  • Perform installation of FDPs and network equipment inside MXUs
  • Splice and test ISP and OSP fiber based on construction plans
  • Install -48DC powered equipment based on LLD
  • Rack and stack network equipment based on LLD
  • Perform routine maintenance on network elements and critical infrastructure
  • Assist with installation of ISP cabling
  • Ensure network integrity is maintained at all times

Experience we require:

  • 2 plus years of previous experience in telecommunications, fiber splicing, business installation, FLM (Front Line Maintenance), and service for electronics and appliances, security, cabling and custom install solutions
  • Experience working in the field independently and thriving in a fast-paced environment
  • DC Power experience with -48VDC systems, installation of tertiary power systems to Telecordia Standards
  • OEM Certifications from carrier and test equipment manufacturers
  • Ability to splice, test, measure and troubleshoot fiber optic networks
  • Ability to read As-Built drawings and construction documentation
  • Ability to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 51 pounds), working at heights (15 to 25 feet above the ground), in confined spaces (attics and crawl spaces), and in all types of weather conditions (rain, snow, heat, etc.)
  • Ability to obtain lift certification for bucket trucks, material handling equipment and scissor lifts.
  • Ability to work on call, evenings, and weekends as require
  • Must have and maintain a valid state driver’s license

Bonus points:

Hiring Manager

Ryan Plum
National Director, Technical Services

Unsure about applying?

Confidence can sometimes hold us back from applying for a job. But here’s the thing: there's no such thing as a 'perfect' candidate. Underline is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Position Application

We are an Equal Opportunity Employer. We maintain exceptionally high standards for talent and recognize that there are many paths to developing expertise. We don't discriminate based on race, color, religion, sex, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factors. If you have the skills we need and the ambition to grow fast with us, that's all that matters.