Enterprise Client Success. Client champion, account and program management, product development, project management, solution advocate. Passionate about family, travel, DIY projects and anything outdoors.
Paula is the Enterprise Client Success Manager at Underline. Prior to joining Underline Paula worked for several years with AtLast Fulfillment, a startup company, as the Client Solutions Director responsible for the oversight and optimization of strategic client relationships as well as developing a team of client success partners. Following the acquisition of that company she worked at Illumiti where she was responsible for service delivery for SAP clients. In this post implementation role she focused on project management, resource alignment, budget management, and risk mitigation.
Most recently Paula worked with IHS Markit (Markit Digital) where she managed partnerships with global financial media firms as well as multiple top-rated financial research and brokerage firms. In this role she was responsible for driving long term strategic relationships, identifying problems, and implementing creative solutions and processes that pushed her clients to innovate and grow. Paula brings a unique blend of client engagement coupled with a strong technical aptitude allowing her work collaboratively across multiple teams, communicate clearly, and drive maximum results.
Paula is a fantastic thought partner who combines the ability to see the big picture with meticulous attention to detail. She has a passion for innovation and perfecting the client experience.