Open Position: Client Success Manager

Ensuring all our customers are happy and informed.

This position is closed as of 9/8/2020.

General Info

Colorado Springs, CO
Full Time
Customer Success
Reports to:
Client Success

Does this sound like you?

  • Excellent written and verbal communication skills
  • Ability to collaborate in a team environment, as well as work as an independent contributor
  • Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment
  • A can-do attitude and amazing problem solving skills.


  • Answer incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
  • Investigate customer issues in various business systems, and when not able to resolve the issue directly, work with other departments as needed to resolve issues
  • Identify trends heard from customers by logging and tagging issues,  and then reporting trends with as much data as you can provide
  • Take the extra mile to engage customers and become their advocate within the business 
  • Work to establish a positive rapport with every customer interaction and maintain a high level of professionalism with clients 
  • Stay updated on product knowledge and company news


  • 2-4 years experience in a technical or software-based customer support position (email, phone, chat or live)
  • Consistently meet or exceed productivity, quality, and client satisfaction goals

Hiring Manager

Customer Success Representative
Paula Diaz
Client Success

Apply Here

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Thank you for your interest! Your application has been received and we'll be in touch if you're a fit.
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