Open Position: Client Success Manager
Ensuring all our customers are happy and informed.
This position is closed as of 9/8/2020.
Does this sound like you?
- Excellent written and verbal communication skills
- Ability to collaborate in a team environment, as well as work as an independent contributor
- Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment
- A can-do attitude and amazing problem solving skills.
Responsibilities
- Answer incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
- Investigate customer issues in various business systems, and when not able to resolve the issue directly, work with other departments as needed to resolve issues
- Identify trends heard from customers by logging and tagging issues, and then reporting trends with as much data as you can provide
- Take the extra mile to engage customers and become their advocate within the business
- Work to establish a positive rapport with every customer interaction and maintain a high level of professionalism with clients
- Stay updated on product knowledge and company news
Requirements
- 2-4 years experience in a technical or software-based customer support position (email, phone, chat or live)
- Consistently meet or exceed productivity, quality, and client satisfaction goals
Hiring Manager
Apply Here
Thank you for your interest! Your application has been received and we'll be in touch if you're a fit.
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