Open Position:
Closed Position:
Field Installation Supervisor

Help us transform communities through intelligent infrastructure

This position closed on
10/29/2024

General Info

Location:
Colorado Springs, CO
Type:
Full Time
Experience:
Junior
Department:
Underline El Paso LLC
Department:
Underline El Paso LLC
Reports to:
National Director, Technical Services

Compensation

Salary Range:
$60k-$70k
*
Benefits:
Medical, Dental, Vision, Life Insurance, Disability Insurance, Paid Family Leave, and 401k.
*In compliance with Colorado's Equal Pay for Equal Work Act the salary for this role is listed. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.
*Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.

About Underline

Underline starts with our people.

At Underline, we've rapidly built a culture around ownership, trust, community, and innovation. Underline is dedicated to cultivating a growth environment where people feel valued, work with a purpose of mission, are personally rewarded, and are professionally challenged.

Are you ready to join this team and transform American communities?

Underline was founded in 2019 with a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure in a socially equitable manner. We work with American communities to design, finance, and construct open access fiber-optic networks. These networks are critical to secure internet access that’s fast, affordable, and fair. As open access networks, this infrastructure is also the essential foundation for distributed healthcare services, new wireless solutions, and resilient infrastructure including modernized water systems and responsible energy creation. Our first two projects are in Colorado Springs and Fountain, Colorado.

About this Position

You will leverage your experience in telecommunications, field service supervision, and internet installation to oversee and manage installation teams and contractors, ensuring top-tier service delivery for residential and business customers. This position will ensure QA/QC standards are met and improved, perform quality control inspections, and support network operations. Your role will include managing installation partners, coordinating installation activities, resolving customer issues, and leading continuous improvement efforts. This is a full-time position with potential after-hours support, both proactive and reactive, based on business needs.

Applications will be accepted through at least November 4, 2024.

Does this sound like you?

• You have a positive, “can-do” attitude and a customer-focused approach that enables you to handle challenging situations with urgency, integrity, and empathy.

• You enjoy working as part of a collaborative team and leading others to success.

• You have excellent verbal and written communication skills, with an ability to provide clear instructions and feedback.

• You are detail-oriented and able to manage multiple tasks and projects in a dynamic, sometimes fluid work environment.

• You have an entrepreneurial spirit—willing to dive in, learn quickly, and take ownership of challenges.

• You are passionate about the social, economic, and environmental benefits of bringing intelligent infrastructure to communities across the country.

What you'd be doing:

• Manage and schedule multiple installation teams and third-party contractors to ensure timely and high-quality installations for both residential and business internet services.

• Ensure compliance with QA/QC standards through regular site visits, audits, and training, focusing on continuous improvement.

• Oversee and conduct routine maintenance on critical network elements and infrastructure.

• Support the installation of ISP cabling and fiber, ensuring proper installation procedures are followed.

• Ensure all installations meet safety protocols and regulatory standards.

• Collaborate with internal departments to streamline communication and ensure seamless project delivery.

Experience we require:

• 5+ years of experience in field service supervision, internet installations, and telecommunications.

• Proven ability to manage third-party contractors and internal installation teams.

• Strong understanding of QA/QC practices in network installations.

• Ability to meet physical requirements: sitting, standing, bending, lifting (up to 51 lbs.), working at heights (15-25 feet), confined spaces, and all weather conditions.

• Certifications in fiber optic installation, project management, or test equipment (PMP, FOA CFOT) are a plus.

• Ability to work on-call, evenings, and weekends as needed.

• Must have and maintain a valid state driver’s license.

Bonus points:

Hiring Manager

Ryan Plum
National Director, Technical Services

Unsure about applying?

Confidence can sometimes hold us back from applying for a job. But here’s the thing: there's no such thing as a 'perfect' candidate. Underline is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Position Application

We are an Equal Opportunity Employer. We maintain exceptionally high standards for talent and recognize that there are many paths to developing expertise. We don't discriminate based on race, color, religion, sex, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factors. If you have the skills we need and the ambition to grow fast with us, that's all that matters.