Open Position:
Closed Position:
IT Support Engineer

Help us build the connected communities of the future.

This position closed on
3/8/2024

General Info

Location:
Colorado Springs, CO
Type:
Full Time
Experience:
Junior/Entry-level
Department:
Network & Cloud Infrastructure
Reports to:
Head of Cloud and Network Solutions

Compensation

Salary Range:
$45k-$55k
*
Benefits:
Medical, Dental, Vision, Life Insurance, Disability Insurance, Paid Family Leave, and 401k.
*In compliance with Colorado's Equal Pay for Equal Work Act the salary for this role is listed. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.
*Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.

About Underline

Underline starts with our people.

At Underline, we've rapidly built a culture around ownership, trust, community, and innovation. Underline is dedicated to cultivating a growth environment where people feel valued, work with a purpose of mission, are personally rewarded, and are professionally challenged.

Are you ready to join this team and transform American communities?

Underline was founded in 2019 with a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure in a socially equitable manner. We work with American communities to design, finance, and construct open access fiber-optic networks. These networks are critical to secure internet access that’s fast, affordable, and fair. As open access networks, this infrastructure is also the essential foundation for distributed healthcare services, new wireless solutions, and resilient infrastructure including modernized water systems and responsible energy creation. Our first two projects are in Colorado Springs and Fountain, Colorado.

About this Position

We’re looking for a full-time IT Support Engineer to join our Engineering team. This individual will be responsible for supporting end user technologies, including laptops, printers, and network systems of all types providing technical support for Underline employees.

Does this sound like you?

  • You have a strong “player/coach” mentality where you are both a doer and a natural leader
  • You are hungry, humble, and curious
  • You have excellent troubleshooting and problem-solving skills
  • You are an intrinsic self-starter and enjoy taking on new challenges
  • You thrive in a collaborative environment, comprised of diverse subject matter experts in finance, government, infrastructure, and tech
  • You care about building critical intelligent infrastructure to increase community vitality and improve resilience
  • You see everyone in the company as your customer, always striving to delight by providing top notch customer service

What you'd be doing:

  • Installing and configuring computer hardware, software, systems, networks, and printers 
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Log bugs and enhancement requests
  • Providing technical support across the company (this will be in person and over the phone)
  • Maintain existing and author new process documentation regarding the Underline IT needs
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Application training for new employees

Experience we require:

  • Associate’s degree or above in computer science, information systems, or related field
  • Prior experience working on a Helpdesk, in IT, or similar technical function
  • Experience troubleshooting operating systems
  • Proficient with MAC OS
  • Excellent written and oral communication skills
  • Familiar with a range of software applications
  • Able to lift up to 30 pounds

Bonus points:

  • Project Management skills
  • G-Suite knowledge

Hiring Manager

Ryan Korte
Head of Cloud and Network Solutions

Unsure about applying?

Confidence can sometimes hold us back from applying for a job. But here’s the thing: there's no such thing as a 'perfect' candidate. Underline is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Position Application

We are an Equal Opportunity Employer. We maintain exceptionally high standards for talent and recognize that there are many paths to developing expertise. We don't discriminate based on race, color, religion, sex, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factors. If you have the skills we need and the ambition to grow fast with us, that's all that matters.