Technical Services. Previously at Ledcor Technical Services working with equipment manufacturers (OEMs) and Carriers. Passionate about operational excellence, family, and motorsports.
Ryan Plum is the National Director of Technical Services at Underline. Ryan has more than 15 years of Fiber Splicing, Technical Field Services, Project Management, and Organizational Leadership Experience.
For more than a decade, Ryan worked for Ledcor in their Managed Technical Services Division as Field Services Supervisor, Project Manager, and most recently as Senior Business Services Manager. Ledcor is an Engineering Procurement and Construction (EPC) contractor in the Power, Mining, Oil, Gas, and Telecom sectors with more than 6500 employees and +$3B annual revenue. At Ledcor, Ryan led the PMO Office and Service Delivery for the U.S. and Canada, with monthly field volumes of more than 40,000 person hours per month across a variety of customer portfolios.
Professionally, Ryan is passionate about improvements and innovation; challenging the status quo is his default, while he seeks to better understand new ways of doing things.
Ryan has led teams and initiatives that have successfully changed business processes related to Resource Planning, SLA Reporting, Customer Onboarding, Training, Quality, and Operational Efficiencies.